PRIVACY AND DATA PROTECTION POLICY

CityFleet Networks Limited, “CityFleet”, is committed to protecting your personal data and complying with the General Data Protection Regulation (EU) 2016/679. 

The CityFleet Networks Limited Privacy and Data Protection Policy outline the type of information that is collected, the type of information supplied by other sources and how CityFleet use and protect this data. This statement also outlines your rights regarding data protection and advises you how to contact CityFleet. 

Your Personal data and its Origin

When referring to "personal data", this means information collected from you or information supplied by other sources from which you may be personally identifiable.

Information CityFleet collects from you

Typically, this may include your name, address, telephone and mobile numbers and email address. Information will be collected during telephone, web or App bookings. You may also update your data within your profile on the Booking Website or within the Booking App.

Information about you that is supplied to CityFleet from other sources

CityFleet receive information about you from the CityFleet Account Holder. It is the Account Holder who are referred to as the “Data Controller”.

Typically, this may include your name, address, telephone and mobile numbers and email address. 

Personal data and its uses

CityFleet will use your data for the following purposes:

Provision of Transport

The Driver needs to know where to pick you up from so CityFleet will require your name and the pick-up address entered on the booking. When the job is booked, when the driver arrives, or if the driver is delayed your telephone and / or mobile number and / or email address will be used to notify you of this.

Answering your queries

When contacting CityFleet for the purpose of raising questions or queries any personal data that you provide will be used to provide a response. In the case of an e-mail query, CityFleet may need to contact you by telephone in order to confirm the request came from you; this is so CityFleet can keep your data safe. 

Where you elect to receive such material, CityFleet will from time to time send you information about our services or company news which CityFleet believe may be of interest to you. At any time you may unsubscribe from ("opt-out" of) such communications. 

Marketing communications

CityFleet may send you marketing material from time to time about our services or company news which CityFleet believe may be of interest to you. At any time you may unsubscribe from ("opt-out" of) such communications.

Automated decision making

CityFleet do not use your personal data for any automated decision making.

Reporting and Billing

CityFleet use your personal data to provide management information and payment services to the Account Holder. 

Personal data and who CityFleet will share this with

Taxi Drivers

The Driver needs to make sure it is you being picked up. The driver also needs to know where to pick you up and where to take you to.

Private Hire Car Companies

If your trip is to be completed by a car, CityFleet will send your details to a Private Hire Car Company so they can accept your trip. The Private Hire Car Company needs to ensure the car arrives and transports you safely to your destination. The Private Hire Car Company also needs to make sure you are kept up to date with the progress of your booking. For this reason your data is processed by staff of the Private Hire Car Company so that they may enter and monitor your booking.

All Private Hire Car companies that CityFleet use are affiliated to CityFleet.

Private Hire Car Drivers 

The Driver needs to make sure it is you being picked up. The driver also needs to know where to pick you up and where to take you to.

Where data stored

CityFleet store your data in the United Kingdom.

Your Rights

  • The right to be informed – You need to know how CityFleet use your data, and that is the purpose of this document. If any part of this document are unclear please contact us using the below postal and email address details. CityFleet are happy to explain and often use your feedback to update this document. 
  • The right of access – you can request CityFleet to provide you with a copy of your data at any time. 
  • The right to rectification – if the data CityFleet hold for you is incorrect; you can require us to update it. 
  • The right to erasure – you can ask us to delete your data. Please be aware, that depending on the data delete, you may not be able to use the service, or all of its features. Should CityFleet delete your phone number for instance, CityFleet will have no way to contact you when your driver arrives.
  • The right to restrict processing – you can tell CityFleet how to use and how not to use your data. Please be aware, that depending on the data restrict, you may not be able to use the service, or all of its features. Should CityFleet restrict the processing of your name for example the driver will not know who to ask for when they arrive.
  • The right to data portability – if you request a copy of your data, you can request it in electronic form (as a spreadsheet attached to an email for instance).
  • The right to object – at any time you can object to how CityFleet use your data.
  • Rights in relation to automated decision making and profiling – If for instance CityFleet always send a SMS to your landline and you would rather receive a phone call, you can have CityFleet change it for you.
  • Right to complain - If your request for any of the above was not handled satisfactorily by CityFleet, you have the right to complain. If you are still unhappy, you can complain to our Supervisory Authority. Their contact details are available at https://ico.org.uk.

Security

CityFleet take reasonable precautions to keep your personal data secure, and require third party data processors to do likewise. All personally identifiable information is subject to restricted access to prevent unauthorised access, modification or misuse. Please note that CityFleet may release your personal data if required to do so by law, by search warrant, subpoena or court order. 

Cookies

CityFleet’s websites use cookies you can learn more from our Cookie Policy. 

Use of web tags

Our website pages contain electronic JavaScript code snippets known as web tags that allow CityFleet to count users who have visited these pages. Web tags collect only limited information which includes a cookie number, time and date of a page view, and a description of the page on which the web tag resides. These web tags do not carry any personally identifiable information and are only used to track the effectiveness of the website. Because web tags are the same as any other content request included in the request for a web page, you cannot opt-out or refuse them.

Log files

Visits to our websites, like virtually all websites, are recorded in our log files. Log files record the pages you read and the files you download. CityFleet use this information to optimise our site rather than to collect any personal data. 

Contact points

If you wish to ask any data protection questions or raise any data protection issues with us, please contact us using the details below:

Data Protection Team                                               

CityFleet Networks Limited                                       
7 Woodfield Road                                                      
London                                                                       
W9 2BA                                                                      
Tel: +44 (0)20 7432 1630                                          
Email: dataprotectionofficer@cityfleet.co.uk